What is the 'make over my loo from one flush to two' toilet replacement program?
City West Water is making it easier for customers to replace their single flush toilet by subsidising the costs to upgrade to a 4-star WELS rated Australian made dual flush toilet.

This offer includes:

• Full Installation by a qualified plumber
• Your choice of toilet from three water efficient dual flush models
• A saving of around 48% compared to what you'd usually pay including a $100 upfront rebate
• And a saving of up to 35,000 litres of water every year!

Why is City West Water offering this service?
Buying and installing a new dual flush toilet can be expensive, so City West Water is offering a subsidised toilet replacement service.

What sort of water savings can I expect?
Toilets are the third biggest users of household water. On average, a single flush toilet uses around 12 litres of water per flush. A 4-star water efficient dual flush toilet uses less than half the amount. By switching you will save up to 90 litres of water per household, per day which will help to secure Melbourne's water supply and keep you on track to meet Target 155.

What does the 4-star rating mean?
Under the Water Efficiency Labelling and Standards (WELS) Scheme, products are rated according to their efficiency. The more stars a product has the less water it uses and most, best practice water efficient products hold a 4-star rating.

What is the cost?
There are three toilet suites available, in a standard, mid-range and premium price range. The cost will depend on the model chosen. Costs include installation, replacement and removal of the old toilet and an upfront $100 rebate, and are inclusive of GST.

Toilet model:	What you pay: (Inc GST and upfront $100 rebate)	You'll save up to:
Stylus Symphony Connector Suite	$284	$250
Concorde Profile Connector Suite	$427	$320
Caravelle Close Coupled Suite	$513	$470

How does the rebate work?
To save you time and money, a $100 Water Smart Gardens and Homes Rebate from the Victorian Government has been applied so you won't need to fill in any forms. This will be shown on the receipt. Only one rebate per household is allowed, in accordance with the current rebate terms and conditions.

Can I have more than one single flush toilet replaced?
Yes. You can have more than one toilet replaced but the $100 rebate will only apply for the first toilet. Subsequent toilets will be charged at the subsidised price but will not attract the rebate (therefore will be $100 more). If you have more than one property, (for example you are a landlord), you may receive a rebate for each eligible property that you receive a water bill. In some circumstances where you own a multi dwelling and your property is tenanted and your tenants pay usage, you are eligible to upgrade each individual single flush toilet including the $100 rebate per toilet.

How do I pay?
TThe plumber will issue a receipt after installation and payment needs to be then made by cash, credit card, EFT or cheque.

Who is doing the work?
City West Water has engaged approved qualified Schultz plumbers who hold a current Plumbing Contractor's Licence to complete all of the toilet replacements.

Who do I need to contact to make a booking or find out more?
Call 1300 2 FLUSH (1300 2 35874) and speak to a dedicated Schultz Plumbing Coordinator who will answer any of your questions or register online in three easy steps at www.dualflush.com.au/cww .

If I register online, when will I be contacted?
You will be contacted in two business days.

When can the plumber come to my home?
You can arrange for a plumber to come to your home between the hours of 7.00am and 9.00pm Monday to Friday and 8.00am and 9.00pm Saturday, not available on public holidays.

What work will be done during the appointment?
The plumber will inspect the area where the single flush toilet is currently installed. They will remove and recycle the existing single flush toilet, install your new dual flush toilet and clean the work area. They'll then test the new toilet and provide a brief demonstration of how it works.

Can additional work be undertaken?
Any additional work will need to be identified at the time of booking or negotiated with the plumber onsite before installation.

How long will it take?
It will take approximately two hours for installation, replacement and completion of paperwork. The time taken for additional work will need to be discussed with the plumber.

Will I be able to use my toilet straight away?
You will not be able to sit or place any pressure on your new toilet for up to four hours. Some more complex installations will take up to 24 hours. The plumber will keep you informed if this is the case.

Is there a warranty on the toilets?
All 4-star water efficient Australian made toilets come with a 10 year product and 7 year workmanship warranty which starts from the date of installation. A Schultz plumber will provide you with the warranty certificates at the time of installation.

Where do I find the terms and conditions?
The terms and conditions can be found at www.dualflush.com.au/cww. The plumber will also provide a hard copy for you to sign, once the installation is complete.

Who do I call after hours if there is a problem?
If there is a problem contact the 1300 2 FLUSH (1300 2 35874) at any time and a Schultz Plumbing Coordinator will manage any issue you experience.