South East Water
Dual Flush Toilet Replacement Program - Call 1300 2 FLUSH
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Frequently Asked Questions
Q.
What is the Toilet Replacement Program?
A.
South East Water (SE Water) is making it easy for customers to replace their single flush toilet by offering a subsidized program to replace single flush toilets with a water efficient dual flush model. The program includes:

  • the choice of three different 4-star, water efficient, dual flush Caroma toilets
  • installation by a qualified plumber from SE Water contactor Select Solutions
  • $100 upfront rebate* no forms to fill out
  • FREE installation of a water efficient showerhead and a flow control valve in your kitchen sink

Q.
What is the benefit of the program?
A.
Switching from a single flush toilet to a 4-star water efficient dual flush toilet can save you up to 35,000 litres of water every year. You are also saving up to 47% off buying and installing the same model on your own. All you need to do is register online at www.dualflush.com.au/sew or call 1300 2 FLUSH (1300 2 35874), we will handle the rest.

Q.
Why is SE Water running this program?
A.
Toilets are the third biggest users of household water. On average, a single flush toilet uses around 12 litres of water per flush, whereas a 4-star dual flush toilet uses only 4.5 litres per full flush and 3 litres per half flush.

About a quarter of all toilets in Melbourne are still single flush.

Buying and installing a new 4-star water efficient dual flush toilet can be expensive, so SE Water is making it easier for customers by offering a subsidized Toilet Replacement Program.

Q.
What does a '4-star water efficiency rating' mean?
A.
Under the Water Efficiency Labelling and Standards (WELS) Scheme, products are rated according to their water efficiency. The more stars a product has, the less water it uses. This rating replaces the old AAA rating.

Q.
What is the upfront rebate?
A.
You will receive a $100 Living Victoria Water Rebate. This is applied to the cost of your toilet and is only available for a limited time. Only 1 toilet per address will receive the rebate. All rebates are subject to applicability.

Q.
Do I have to process any forms to receive the rebate?
A.
No. The rebates are applied up front to eliminate the paperwork for you. The rebate amounts will be shown on your invoice.

Q.
How much do the toilets cost?
A.
There are three toilets available as part of the program. The total amount depends on the model you choose. The cost includes the complete installation of your new toilet, removal of your old one, the discount from the up front rebates and the GST amount. This saves you nearly half the price you would pay by using your own plumber to purchase and install a new toilet! Costs for a standard installation are as follow:

  • Caroma Stylus Symphony Toilet Suite - $349*
  • Caroma Concorde Profile Toilet Suite - $519*
  • Caroma Caravelle Toilet Suite - $629*

Subsequent toilets are not eligible for the rebate.

Q.
How do I pay?
A.
Once your installation has been completed SE Water contactor Select Solutions will invoice you directly. Payment can be made by cash, credit card, EFT or cheque upon completion of the service. The full cost will have the Living Victoria dual flush toilet rebate ($100) already included, so there is no need to apply for these rebates yourself.

Q.
Who are the plumbers carrying out the work?
A.
All the plumbers used for the Toilet Replacement Service are from SE Water contactor Select Solutions. Select Solutions has been a major supplier of plumbing services to both domestic and industrial customers for over 15 years. All plumbers are qualified, hold a current Plumbing Contractor's License in Victoria, and are approved by SE Water - customer satisfaction is Select Solution's #1 priority.

Q.
When can the plumber come to my home?
A.
Our plumber can visit your home between 7am and 6pm Monday to Friday and 8am-6pm on Saturdays. SE Water contactor Select Solutions will work with you to fit in to your schedule. Appointments cannot be made for Sundays or public holidays.

Q.
What work will be done during the appointment and how long will it take?
A.
The qualified Select Solutions plumber will first inspect the toilet to ensure the replacement is possible. The existing single flush toilet will then be removed and the new dual flush toilet of your choice (there are 3 to choose from) will be installed. The plumber will then test the new toilet, provide a brief demonstration of how it works, and clean up the work area. The plumber will require you to complete a small amount of paperwork.

Allow about two hours for the replacement of your toilet. There may be some circumstances where the appointment takes longer however your plumber will let you know if this will be the case.

Q.
Will I be able to use my toilet straight away?
A.
The new toilet may be set in silicon. You will not be able to sit on it or place any pressure on it for approximately 4 hours after a standard installation.

Q.
Is there a warranty on the toilets?
A.
The toilets will be covered by a 10 year manufacturer's warranty, which starts from the date the toilet is installed. There is a 7 year warranty on work done by your Select Solutions plumber. Our plumber will provide you with the paperwork at the time of installation for total peace of mind.

Q.
Are there concessions for pensioners?
A.
There are no pensioner concessions available for this service.

Q.
Will SE Water install a different toilet that I have purchased myself?
A.
No. Only the toilet models offered through this program will be installed.

Q.
Can I replace my old dual flush toilet with a new 4-star rated toilet?
A.
Yes.

Q.
Where do I find the terms and conditions?
A.
The terms and conditions are available at here. The plumber will provide a copy of the terms and conditions for you to sign once the installation is complete.

Caroma Toilet Suites
Stylus Symphony
Connector Suite

from $349* fully installed
SAVING UP
TO $215*
Concorde Profile
Connector Suite

from $519* fully installed
SAVING UP
TO $270*
Caravelle Close
Coupled Suite

from $629* fully installed
SAVING UP
TO $420*
* Further charges apply for non-standard installations. Includes rebates & GST. $100 Living Victoria Water Rebate.

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