Yarra Valley Water and its employees will respect the privacy of all customers and other individuals. Yarra Valley Water is bound to comply with the National Privacy Principles contained in the Privacy Act 1988 (Cth) ("Privacy Act") in the way that it handles personal information about its customers and other individuals. This Privacy Policy explains how Yarra Valley Water handles personal information in accordance with the Privacy Act. All references in this Privacy Policy to "we", "us" and "our" are to Yarra Valley Water.

Collection: Yarra Valley Water collects personal information for the purpose of providing water and sewerage related services and products, promoting such services and products, and market research. The types of personal information that may be collected by us for these purposes include, without limitation, name, address, telephone, e-mail and facsimile numbers, date of birth, driver licence details, pension card numbers, credit information and health information. We may also be required to collect some personal information by occupational health and safety laws.

Yarra Valley Water may collect personal information in a number of ways including, without limitation, over the counter and using forms, the telephone and Internet. We may also be required to collect some personal information by occupational health and safety laws. If you do not provide us with the personal information that we request then we may not supply the services or products that you request.

Use and Disclosure: The personal information collected by Yarra Valley Water will not be used or disclosed for a purpose other than the primary purpose of collection without your consent unless the use or disclosure is otherwise permitted under the Privacy Act.

Yarra Valley Water may use personal information for the purpose of providing water and sewerage related services and products, promoting such services and products, and market research. Yarra Valley Water may disclose personal information to our contractors for these purposes and to Melbourne Water, Minister for Environment relating to Parks Victoria services and other third parties under the Privacy Act.

By using Yarra Valley Water's website at www.yvw.com.au you will be deemed to consent to us and in some instances our Internet Service Provider (ISP) monitoring your use of our website and using your personal information collected for the purpose of promoting water and sewerage related services and products and market research.

Clickstream data
When you use our website our ISP, through the use of tools such as cookies and web beacons, makes a record of your visit and logs information for statistical purposes. This is known as 'clickstream data'. Clickstream data provides useful information about a user's online experience without identifying individuals. Types of clickstream data we may collect include:

• a visitor's computer address (i.e. Internet Protocol address) and relevant domains;
• the times and dates of site visits
• the pages accessed (including most visited and least visited) and files downloaded;
• the browsers and operating systems used by visitors

We only use visitor logs and clickstream data from our website for statistical purposes, and no attempt will be made to identify you. This information will only be used to update and improve our website. In using cookies and web beacons, Yarra Valley Water does not record any personal information unless you choose to provide this information to us, for example, by registering at our website. If you choose to provide this information to us, this information may be linked to data stored in the cookie.

You can configure your browser to notify you when you receive a cookie, providing you with the opportunity to either accept or reject it. You can also refuse all cookies by turning them off in your browser or deleting all cookies from you computer if required. This will also prevent web beacons from tracking the user's activity. The web beacon will still account for an anonymous visit, but the user's unique information will not be recorded.

If you use our website but do not consent to us using your personal information for any of these purposes then please contact us.

If you do not wish to receive any marketing communications from Yarra Valley Water then please contact us. Please note that marketing communications do not include amendments to terms and conditions, surveys and other important information concerning our water and sewerage related services and products.

Data Quality: Yarra Valley Water will make every effort to ensure that the personal information we collect, use and disclose is accurate, complete and up to date.

Data Security: Yarra Valley Water has appropriate security measures in place to protect personal information from misuse or loss and from unauthorised access, modification or disclosure.

Openness: You may obtain a copy of this Privacy Policy from Yarra Valley Water's website at www.yarravalleywater.com.au or by contacting us.

Access & Correction: You may request access to your personal information held by Yarra Valley Water by contacting us. We may not provide you with access to your personal information where we are permitted to refuse to provide such access under the Privacy Act. We may impose a charge for providing you with access to your personal information. If you notify us that personal information we hold is not accurate, complete or up to date then we will take action to correct the information.

Exemption: The Privacy Act and this Privacy Policy do not apply to acts and practices of Yarra Valley Water directly related to a current or former employment relationship between us and an employee, and an employee record held by us relating to the employee.

Further Information: You may request further information about the way that Yarra Valley Water handles personal information by contacting us.

Privacy Officer
Yarra Valley Water Ltd
Private Bag 1
Mitcham Vic 3132
Telephone: 131 721